Privacy Policy
Last updated: 27 October 2026
Introduction
Muwakil Software Solutions LLC ("Muwakil Software Solutions", "we", "us", or "our") operates MuwakilDesk, a helpdesk and customer-support platform. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our websites, create a MuwakilDesk account, or use our services.
Information We Collect
Information you provide. We collect information you submit directly, including:
- Name, email address, phone number, and company details
- Account credentials and workspace configuration
- Billing and subscription information processed via secure payment providers
- Support requests, demo bookings, and contact-form submissions
- Content you or your users upload to MuwakilDesk
Automatically collected information. We may collect device and usage data such as IP address, browser type, pages viewed, feature usage, log data, and cookies.
How We Use Your Information
Muwakil Software Solutions LLC uses personal information to:
- Provide, operate, and improve MuwakilDesk
- Authenticate users and secure accounts
- Process subscriptions and communicate billing updates
- Respond to inquiries and provide customer support
- Monitor performance, prevent abuse, and comply with legal obligations
Information Sharing and Disclosure
We do not sell your personal information. We may share information with service providers that help us operate MuwakilDesk, when required by law, in connection with a business transaction, or with your consent.
Data Security
We implement technical and organizational measures designed to protect information processed through MuwakilDesk. No online service can guarantee absolute security.
Data Retention
We retain information for as long as needed to provide MuwakilDesk, fulfill the purposes described in this policy, resolve disputes, and comply with legal requirements.
Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal information, and to object to certain processing. Contact us to exercise these rights.
Cookies and Tracking Technologies
We use cookies and similar technologies for authentication, preferences, analytics, and security. You can control cookies through your browser settings.
Children's Privacy
MuwakilDesk is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
International Data Transfers
Information may be processed in countries other than your own. We take steps designed to protect information in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when changes were posted.
Contact Us
Privacy questions or requests regarding MuwakilDesk:
Muwakil Software Solutions LLC
MuwakilDesk Privacy
Email: privacy@muwakildesk.com
Address: Amman, Jordan