Honest pricing, no surprises
Pick the plan that fits your team today — and upgrade when you're ready to grow. Eligible plans include up to a 14-day free trial; details are shown on each card below. No credit card required where a trial applies.
Basic
The essentials to get your support team up and running.
Billed monthly per user
- 1 agent
- Email + Meta channels
- Basic dashboard
- Canned responses
- Contacts directory
- Roles & user management
Pro
Full omnichannel, AI Agent builder, campaigns & workflow — the complete package.
Billed monthly per user
- 1 agent
- Full omnichannel (Email, Meta, X, Google, YouTube, LinkedIn, TikTok, Telegram)
- Tickets, workflow & productivity tools
- Widget, Knowledge Base & AI Agent builder
- Email campaigns
- Surveys
- Full reports & analysis
- PPR add-ons available
Business
Everything in Pro, plus calls, full automation and a team of 3.
Billed monthly per user
- Up to 3 agents
- Everything in Pro
- Calls integration (Ziwo) included
- All omnichannel channels
- Full campaigns (Email, WhatsApp, SMS)
- Full automation & workflow
- Advanced team management
- PPR add-ons available
Enterprise
White-label, on-premise, unlimited agents — built around your organisation.
Quoted per organisation — volume & on-premise options available
- Unlimited agents
- Everything in Business
- White-label & custom branding
- On-premise deployment option
- Dedicated support & onboarding
- Custom SLAs
- Full PPR add-on library
What is PPR? Pay-Per-Request — usage-based billing for AI Configuration, AI Agents, WhatsApp templates & campaigns, SMS and X (Twitter) campaigns, calls, and related high-volume actions. You pay only when you use them.
Pay-Per-Request add-ons
PPR = Pay-Per-Request. These capabilities are available on eligible plans and billed on usage — not as a flat monthly add-on fee.
- AI Configuration System assistants, analysis agents, and AI settings — billed per request / token usage.
- AI Agent Built agents handling conversations — usage-based when deployed beyond included limits.
- WhatsApp templates & campaigns Approved WhatsApp templates and outbound WhatsApp campaign sends.
- SMS campaigns Outbound SMS campaign messages beyond included monthly quotas.
- X (Twitter) & social campaigns High-volume outbound messaging and campaign actions on X and connected social channels.
- Calls (Ziwo / Maqsam) Telephony integration and call handling — pay per use on plans where calls are not fully included.
What you get in every plan
Tickets, AI, omnichannel inbox, and dashboards — the same modules your team uses every day, scaled by plan.
See exactly what you're getting
Every row below is generated from your live plan configuration — modules, channels, limits, and quotas, side by side.
| Feature | Basic | Pro | Business | Enterprise |
|---|---|---|---|---|
| Plan limits & pricing | ||||
| Price per user (monthly) | $49 | $70 | $99 | Custom |
| Price per user (annual /mo) | $39 | $56 | $79 | Custom |
| Included users (seats) | 1 | 1 | 3 | Unlimited |
| Storage | 10 GB | 50 GB | 200 GB | Unlimited |
| Free trial | — | 14 days | 14 days | — |
| PPR add-ons available | — | |||
| Dashboard | ||||
| Tickets | ||||
| Calls | — | |||
| Omnichannels | ||||
| Campaigns | — | |||
| Survey | — | |||
| AI Agents | — | |||
| Evaluation | — | |||
| Sentiment Analysis | — | |||
| Applications | ||||
| Tickets | ||||
| Omnichannels | ||||
| Chat | — | |||
| Todo list | — | |||
| Notes | — | |||
| Calendar | — | |||
| Customers | ||||
| Contacts | ||||
| Companies | — | |||
| Campaigns | ||||
| — | 50/mo | 200/mo | Unlimited | |
| — | — | 100/mo | Unlimited | |
| SMS | — | — | 100/mo | Unlimited |
| Templates | — | PPR | ||
| Configuration | — | |||
| Reporting & analysis | ||||
| Reporting — Users | — | — | — | |
| Reporting — Tickets | — | — | — | |
| Reporting — Customers | — | — | — | |
| Reporting — Marketing | — | — | — | |
| Reporting — Omnichannel | — | — | — | |
| Reporting — Calls | — | — | — | |
| Reporting — Survey | — | — | — | |
| Reporting — Evaluation | — | — | — | |
| Reporting — Sentiment | — | — | — | |
| Analysis — Tickets | — | — | — | |
| Analysis — Omnichannels | — | — | — | |
| Analysis — Calls | — | — | — | |
| Analysis — Survey | — | — | — | |
| Analysis — Evaluation | — | — | — | |
| Analysis — Sentiment | — | — | — | |
| Tools | ||||
| Agent monitoring | — | |||
| Assignment | — | |||
| Evaluation | — | |||
| Sentiment analysis | — | |||
| Builder | ||||
| Knowledge base | — | |||
| Widget | — | 3 | 10 | Unlimited |
| Survey | — | 10 | 25 | Unlimited |
| Evaluation | — | 10 | 25 | Unlimited |
| AI Agent | — | 2 | 5 | Unlimited |
| Customer Portal | — | |||
| Administration | ||||
| Team management — Business hours | ||||
| Team management — Skills | — | |||
| Team management — Groups | ||||
| Team management — Roles | ||||
| Team management — Agents | ||||
| Team management — Agent statuses | — | |||
| Team management — Agent shifts | — | |||
| Channels — Facebook | ||||
| Channels — Instagram | ||||
| Channels — WhatsApp | ||||
| Channels — Email | ||||
| Channels — X (Twitter) | — | |||
| Channels — Google review | — | |||
| Channels — LinkedIn | — | |||
| Channels — YouTube | — | |||
| Channels — TikTok | — | |||
| Channels — Telegram | — | |||
| Calls — Ziwo | — | |||
| Calls — Maqsam | — | |||
| Workflow — Ticket languages | — | |||
| Workflow — Ticket products | — | |||
| Workflow — Ticket tags | ||||
| Workflow — Ticket statuses | ||||
| Workflow — Ticket sources | ||||
| Workflow — Ticket priorities | ||||
| Workflow — Ticket types | — | |||
| Workflow — Ticket fields | — | |||
| Workflow — Ticket forms | — | |||
| Workflow — Omnichannel forms | — | |||
| Workflow — SLA policies | — | |||
| Workflow — Automation | — | |||
| Productivity — Canned responses | ||||
| Productivity — Ticket templates | — | |||
| Productivity — Omnichannel templates | — | — | — | |
| System settings | — | |||
| Accounts | — | |||
| AI Configuration | — | PPR | PPR | |
| Export files | ||||
| Export module enabled | — | |||
| API Collection | ||||
| API Collection enabled | — | |||
Pricing questions answered
Can I change my plan later?
Absolutely. Upgrade or downgrade at any time. Changes take effect in your next billing cycle with pro-rated adjustments on upgrades.
Is there really a free trial?
Yes — eligible plans include a free trial for up to 14 days where it applies, and no credit card is required to get started. Try everything before you commit.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfer for annual plans.
How does the annual discount work?
Choose annual billing when your plan supports it and save up to 20% compared to paying month-to-month — toggle the switch above to compare amounts.
What are PPR add-ons?
PPR stands for Pay-Per-Request — usage-based billing for AI Configuration, AI Agents, WhatsApp templates & campaigns, SMS and X (Twitter) campaigns, calls, and similar high-volume actions. You are charged only when you actually use them, not as a flat monthly fee for idle capacity.
Which plan should I start with?
Most growing teams start on Pro — it unlocks the full omnichannel inbox, ticket workflow, AI Agent builder, and campaigns. If you're just getting started, Basic covers the essentials. Not sure? Talk to us and we'll help you pick.