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Helpdesk
All-in-one AI platform
Built for modern support teams
Your AI-powered support command center for tickets, channels & team insights.
Everything your support team needs — tickets, omnichannel messaging, campaigns, AI agent, Sentiment Analysis, Evaluation, and more — in one place.
0
Uptime
9+
Core Modules
24/7
AI Support
Sentiment Analysis
Evaluation
AI Agents
Tickets
Omnichannel
Knowledge Base
Workflows
Campaigns
Sentiment Analysis
Evaluation
AI Agents
Tickets
Omnichannel
Knowledge Base
Workflows
Campaigns
Sentiment Analysis
Evaluation
AI Agents
Tickets
Omnichannel
Knowledge Base
Workflows
Campaigns
Everything you need
One platform, every tool your team loves
From dashboards to Sentiment Analysis and Evaluation — every module your team needs, connected in one creative workspace.
Dashboards
Get a live pulse on your entire operation. Track Tickets, Calls, Omnichannels, Campaigns, Surveys, and AI Agent activity — plus Sentiment Analysis trends and Evaluation scorecards — all from one glanceable dashboard so your team always knows what needs attention.
Sentiment Analysis
Understand how customers feel in every conversation. AI scores tone in real time, flags negative threads for supervisors, and feeds trend dashboards — so you act before satisfaction drops.
Positive
Neutral
Negative
Live
Evaluation
Coach your team with structured quality scorecards. Build Evaluation forms for tickets and omnichannel sessions, track agent performance, and export reports for leadership.
Avg. score
4.8 / 5
Applications
Everything agents reach for daily — Tickets, Omnichannel inbox, Chat, Todo list, Notes, and Calendar — with Evaluation forms and conversation sentiment at their fingertips so your team can focus on helping customers, not hunting for tools.
Tickets
Omni
Chat
Todo
Customers
Keep your Contacts and Companies close. Every conversation, ticket, and note links back to the right customer — with sentiment history and Evaluation records — so your agents always have the full picture before they reply.
Campaigns
Reach customers where they are — via Email, WhatsApp, or SMS. Use reusable templates, manage unsubscribes, and track outbound impact alongside support sentiment and Evaluation feedback — all in one place so your outbound stays organised and compliant.
Email
WhatsApp
SMS
Reporting & Analysis
Know what's working and what isn't. Dedicated Reporting and Analysis screens cover tickets, campaigns, Evaluation scorecards, and Sentiment Analysis dashboards — clear, shareable insights with no copy-pasting into spreadsheets.
Tools
Give supervisors the visibility they need. Agent Monitoring, smart Assignment, Sentiment Analysis alerts, and Evaluation workflows let your team leads step in at the right moment — keeping queues moving and customers happy.
Monitoring
Assignment
Builder
Build your own AI Agent, publish a Knowledge Base, launch a chat Widget, or design Evaluation forms and Surveys — all without writing a single line of code. Ship smarter self-service and quality coaching in minutes, not months.
AI Agent
Knowledge Base
Widget
Administration
Full control without the complexity. Manage your team, connect channels (WhatsApp, Facebook, Instagram, Email, X, LinkedIn, YouTube, Google Reviews), set up SLA policies, automate workflows, configure Evaluation and Sentiment Analysis modules, and fine-tune every setting — all in one Admin area.
Built for real teams
Everything in one place — exactly where you'd expect it
No more jumping between tabs. MuwakilDesk is designed so your team can find what they need instantly — whether that's checking a ticket, launching a WhatsApp campaign, or reviewing last week's reports.
- Dashboard: Live metrics for Tickets, Calls, Omnichannel, Campaigns, Surveys, AI Agent, Sentiment Analysis & Evaluation.
- Applications: Tickets, Omnichannel inbox, Chat, Todo list, Notes, Calendar — with Evaluation and sentiment context.
- Customers: Contacts & Companies linked to every conversation, ticket, and sentiment timeline.
- Campaigns: Email, WhatsApp & SMS with templates, unsubscribes & performance tied to support quality.
- Builder: AI Agent, Knowledge Base, Widget, Surveys & Evaluation forms — no engineering needed.
- Administration: Channels, SLA policies, workflow automation, Evaluation & Sentiment Analysis settings & more.
Testimonials
Support teams love using it
Don't take our word for it — here's what real teams have to say.
"MuwakilDesk completely changed how our team works. Response times dropped by 60% and our customers notice the difference every single day."
"The AI Agent handles the repetitive stuff so our agents can focus on what matters. We resolve tickets 40% faster and the reports actually make sense now."
"We were up and running in under an hour. Having WhatsApp, email, and tickets all in one place meant we could finally stop juggling five different tools."
Pricing
Simple, transparent pricing
Pick the plan that fits your team — try it free for up to 14 days where a trial applies, no credit card needed.
Basic
The essentials to get your support team up and running.
49
/user/mo
Billed monthly per user
- 1 agent
- Email + Meta channels
- Basic dashboard
- Canned responses
- Contacts directory
- Roles & user management
Most Popular
Pro
Full omnichannel, AI Agent builder, campaigns & workflow — the complete package.
70
/user/mo
Billed monthly per user
- 1 agent
- Full omnichannel (Email, Meta, X, Google, YouTube, LinkedIn, TikTok, Telegram)
- Tickets, workflow & productivity tools
- Widget, Knowledge Base & AI Agent builder
- Email campaigns
- Surveys
- Full reports & analysis
- PPR add-ons available
Business
Everything in Pro, plus calls, full automation and a team of 3.
99
/user/mo
Billed monthly per user
- Up to 3 agents
- Everything in Pro
- Calls integration (Ziwo) included
- All omnichannel channels
- Full campaigns (Email, WhatsApp, SMS)
- Full automation & workflow
- Advanced team management
- PPR add-ons available
Enterprise
White-label, on-premise, unlimited agents — built around your organisation.
Custom
Quoted per organisation — volume & on-premise options available
- Unlimited agents
- Everything in Business
- White-label & custom branding
- On-premise deployment option
- Dedicated support & onboarding
- Custom SLAs
- Full PPR add-on library
FAQ
Got questions? We've got answers.
Here are the things people ask us most. Still curious? Just reach out.
MuwakilDesk is an AI-powered helpdesk platform that brings your entire support operation into one place. It covers ticket management, omnichannel messaging (WhatsApp, email, SMS, social media, live chat), outbound campaigns, a built-in AI Agent and Knowledge Base builder, agent monitoring, real-time dashboards, and a full admin suite — all in a single, easy-to-use workspace. Every feature is permission-based so each team member sees exactly what they need.
Quite a few! You can connect Email, WhatsApp, SMS, Facebook, Instagram, X (Twitter), LinkedIn, YouTube, and Google Reviews. All conversations land in one unified omnichannel inbox so agents never have to switch between apps.
You build and train your AI Agent right inside the Builder section — no coding required. Connect it to your Knowledge Base so it can answer common questions automatically, and deploy it through your chat widget. It handles the repetitive stuff so your human agents can focus on more complex cases.
Very easy! Sign up, connect your channels, invite your team, and you're live. Most teams are fully set up in under an hour. Our onboarding guides walk you through every step, and our support team is always here if you get stuck.
Yes! The Campaigns section lets you send Email, WhatsApp, and SMS broadcasts. You can create reusable templates, manage unsubscribes to stay compliant, and configure everything from one place — no third-party campaign tool needed.
Eligible plans include a free trial for up to 14 days where it applies, and no credit card is required. Explore every feature and see how MuwakilDesk fits your team's workflow.
Security is something we take seriously. We use enterprise-grade encryption, conduct regular audits, and follow industry-standard compliance practices. Enterprise customers can also discuss on-premise deployment options.
Still have questions?
Contact Us