Powerful Features
Everything your team needs to deliver fast, personalized, and scalable customer support.
Smart ticketing that works for you
Create, assign, and track tickets effortlessly. Intelligent routing ensures every inquiry reaches the right agent instantly.
- Auto-assign based on skills, load & availability
- Priority tagging with custom SLA rules
- Merge, split & link related tickets
- Custom fields and ticket forms
AI that gets smarter every day
Our AI learns from your team's best responses and suggests resolutions in real-time — cutting resolution time by up to 40%.
- Smart response suggestions based on history
- Auto-categorization and priority detection
- Sentiment analysis on incoming tickets
- Continuous learning from agent feedback
One inbox for every channel
Email, WhatsApp, Facebook, Instagram, Twitter — stop juggling five different tools. See every conversation in one unified inbox.
- Email, social media & messaging apps
- Unified thread view per customer
- Channel-specific response templates
- Embeddable support widget
Data-driven decisions, made easy
Track what matters. From response times to customer satisfaction, get the insights you need to continuously improve.
- Real-time performance dashboards
- Custom reports and scheduled exports
- Agent leaderboards & productivity metrics
- CSAT, NPS & customer satisfaction tracking
Even more to love
Every detail is designed for productivity and scale.
Internal notes, @mentions, ticket reassignment, and shared views — collaborate without leaving the ticket.
Role-based access, encryption, and audit logs.
Set policies, auto-escalate on breach.
Find tickets, customers, and conversations instantly.
Full responsive design on every device.
RESTful API and webhooks to connect with your entire stack effortlessly.
Support customers in their language. Real-time alerts for tickets, SLA breaches, and team mentions via email, SMS, or in-app.