AI Helpdesk -
Everything your support team needs — tickets, omnichannel messaging, campaigns, AI agent, and more — in one place.
Trusted by innovative companies
One platform, every tool your team loves
From first contact to resolved ticket — Muwakil Desk covers the whole journey without making you switch between apps.
Get a live pulse on your entire operation. Track Tickets, Calls, Omnichannels, Campaigns, Surveys, and AI Agent activity — all from one glanceable dashboard so your team always knows what needs attention.
Everything agents reach for daily — Tickets, Omnichannel inbox, Chat, Todo list, Notes, and Calendar — organised neatly so your team can focus on helping customers, not hunting for tools.
Keep your Contacts and Companies close. Every conversation, ticket, and note links back to the right customer so your agents always have the full picture before they reply.
Reach customers where they are — via Email, WhatsApp, or SMS. Use reusable templates, manage unsubscribes, and configure everything in one place so your outbound stays organised and compliant.
Know what's working and what isn't. Dedicated Reporting and Analysis screens give your ops leads clear, shareable insights — no more copy-pasting numbers into spreadsheets.
Give supervisors the visibility they need. Agent Monitoring and smart Assignment tools let your team leads step in at the right moment — keeping queues moving and customers happy.
Build your own AI Agent, publish a Knowledge Base, launch a chat Widget, or send a Survey — all without writing a single line of code. Ship smarter self-service in minutes, not months.
Full control without the complexity. Manage your team, connect channels (WhatsApp, Facebook, Instagram, Email, X, LinkedIn, YouTube, Google Reviews), set up SLA policies, automate workflows, configure calls, and fine-tune every setting — all in one Admin area.
Everything in one place — exactly where you'd expect it
No more jumping between tabs. Muwakil Desk is designed so your team can find what they need instantly — whether that's checking a ticket, launching a WhatsApp campaign, or reviewing last week's reports.
- Dashboard: Live metrics for Tickets, Calls, Omnichannel, Campaigns, Surveys & AI Agent.
- Applications: Tickets, Omnichannel inbox, Chat, Todo list, Notes, and Calendar.
- Customers: Contacts & Companies linked to every conversation and ticket.
- Campaigns: Email, WhatsApp & SMS with templates, unsubscribes & configuration.
- Builder: AI Agent, Knowledge Base, Widget & Survey — no engineering needed.
- Administration: Channels, SLA policies, workflow automation, team management & more.
Support teams love using it
Don't take our word for it — here's what real teams have to say.
"Muwakil Desk completely changed how our team works. Response times dropped by 60% and our customers notice the difference every single day."
"The AI Agent handles the repetitive stuff so our agents can focus on what matters. We resolve tickets 40% faster and the reports actually make sense now."
"We were up and running in under an hour. Having WhatsApp, email, and tickets all in one place meant we could finally stop juggling five different tools."
Simple, transparent pricing
Pick the plan that fits your team — try it free for up to 14 days where a trial applies, no credit card needed.
Pro
- 1 agent
- Full omnichannel (Email, Meta, X, Google, YouTube, LinkedIn, TikTok, Telegram)
- Tickets, workflow & productivity tools
- Widget, Knowledge Base & AI Agent builder
- Email campaigns
- PPR add-ons available
Business
- Up to 3 agents
- Everything in Pro
- Calls integration (Ziwo) included
- All omnichannel channels
- Full campaigns (Email, WhatsApp, SMS)
- PPR add-ons available
Enterprise
- Unlimited agents
- Everything in Business
- White-label & custom branding
- On-premise deployment option
- Dedicated support & onboarding
Got questions? We've got answers.
Here are the things people ask us most. Still curious? Just reach out.
Muwakil Desk is an AI-powered helpdesk platform that brings your entire support operation into one place. It covers ticket management, omnichannel messaging (WhatsApp, email, SMS, social media, live chat), outbound campaigns, a built-in AI Agent and Knowledge Base builder, agent monitoring, real-time dashboards, and a full admin suite — all in a single, easy-to-use workspace. Every feature is permission-based so each team member sees exactly what they need.
Quite a few! You can connect Email, WhatsApp, SMS, Facebook, Instagram, X (Twitter), LinkedIn, YouTube, and Google Reviews. All conversations land in one unified omnichannel inbox so agents never have to switch between apps.
You build and train your AI Agent right inside the Builder section — no coding required. Connect it to your Knowledge Base so it can answer common questions automatically, and deploy it through your chat widget. It handles the repetitive stuff so your human agents can focus on more complex cases.
Very easy! Sign up, connect your channels, invite your team, and you're live. Most teams are fully set up in under an hour. Our onboarding guides walk you through every step, and our support team is always here if you get stuck.
Yes! The Campaigns section lets you send Email, WhatsApp, and SMS broadcasts. You can create reusable templates, manage unsubscribes to stay compliant, and configure everything from one place — no third-party campaign tool needed.
Eligible plans include a free trial for up to 14 days where it applies, and no credit card is required. Explore every feature and see how Muwakil Desk fits your team's workflow.
Security is something we take seriously. We use enterprise-grade encryption, conduct regular audits, and follow industry-standard compliance practices. Enterprise customers can also discuss on-premise deployment options.
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